Qualtrics: Troubleshooting Bulk Emails


It is possible to troubleshoot individual unsent or bounced emails when distributing a Qualtrics survey in bulk through the Distributions tab.
 

To Troubleshoot sending Bulk Emails through Qualtrics:

  1. Navigate to http://lsu.qualtrics.com and login with your LSU ID and password.
     
  2. Navigate to the survey you want to troubleshoot distributions and choose the Distributions tab.
     
  3. Follow the instructions in the Qualtrics article to Download Distribution History.
     
  4. Identify the status and email for any undelivered or bounced emails via the following article: Distribution Statuses

 

Training and Support

 

20503
9/8/2022 4:39:09 PM