Qualtrics: Troubleshooting Bulk Emails

It is possible to troubleshoot individual unsent or bounced emails when distributing a Qualtrics survey in bulk through the Distributions tab.
 

To Troubleshoot sending Bulk Emails through Qualtrics:

1. Navigate to http://lsu.qualtrics.com and login with your LSU ID and password.
    
2. Navigate to the survey you want to troubleshoot distributions and choose the Distributions tab.
    
3. Follow the instructions in the Qualtrics article to Download Distribution History.
    

4. Identify the status and email for any undelivered or bounced emails via the following article: Distribution Statuses

Training and Support

• Qualtrics Quick Start Guide
• Survey Design and Administration Best Practices
• Shared Surveys: How to Collaborate and Access Shared Surveys: https://www.qualtrics.com/support/survey-platform/my-projects/sharing-a-project/#AccessingSharedSurveys
• Online Articles: Learn Qualtrics in 5 Steps: https://www.qualtrics.com/support/survey-platform/getting-started/survey-platform-overview/
• eBook Downloads: https://www.qualtrics.com/support/research-resources/survey-basics/

• Qualtrics support site: https://www.qualtrics.com/support
• Qualtrics On-Demand Webinars: https://www.qualtrics.com/support/trainings-and-webinars/on-demand-webinars/
• Qualtrics Live Trainings: https://basecamp.qualtrics.com/series/live-training
• Please contact the Service Desk for further assistance and additional requests at servicedesk@lsu.edu or 225-578-3375.