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Phones & Voicemail: LSU Overview

General Information

This information is for the LSU Office Phones for the Baton Rouge Campus, are supported by two Avaya S8800 Media Servers.

Eligibility & Order Procedures

Available To: LSU Faculty & Staff with an LSU Office Phone.

Request Service: Submit aUNI Work Order Request. (View instructions on filling out the UNI form.)

Authorization: Have a University Budget Code & Use Work Order Type: NIVC - Voice.

Delivery Time: Within 2 Weeks.

* To speak w

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Cisco Finesse for Contact Centers

NOTE : Users must already be logged in to Cisco Jabber to use Cisco Finesse for Contact Centers. To Open Cisco Finesse: 1....

Article Id: 20123

Category: Phones & Voicemail

Cisco Unity Connection Voicemail

NOTE: At this time, only those departments using Cisco Deskphones and/or Cisco Jabber can use Cisco Unity Connection Voicemail The first...

Article Id: 20411

Category: Phones & Voicemail

Cisco Jabber Softphone: Changing your Password

When a User's myLSU password is changed, it sometimes causes issues with using Cisco Jabber. For PC Users: Click on the Gear Icon (top right) of Jabber Application. Select Settings. Select Accounts. Enter current myLSU password in the...

Article Id: 20410

Category: Phones & Voicemail

Telephone Service for Departments and Organizations (dial tone)

Article Id: 12499

Category: Phones & Voicemail

Call Management System (CMS)

Call Management System (CMS) An analysis and reporting solution used for call centers. Historical and real-time reporting from CMS helps to understand how customers are being served. Please submit a Work Order request at http://newservicerequest.lsu.edu for access to CMS for your call center. Provide the name of the person and their LSU email address. Include the VDN and...

Article Id: 19808

Category: Phones & Voicemail

Cisco Jabber Softphone

NOTE: At this time, only specific departments have been set up to use Cisco Jabber. To Download and Install Cisco Jabber: 1. Download Cisco Jabber through the following link on...

Article Id: 20124

Category: Phones & Voicemail

Avaya 9611G User Guide

***For a print out summary of the User Guide, please see: Using your Avaya 9611G Voice Over IP Phone.

Article Id: 18052

Category: Basic Features & How To's

Phone Basic Features: Call Transfer & 3-Way Calling

Transfer an Existing Call to a 3rd party from a single-line phone: 1. Begin by pressing your switch hook (or the Flash button or the Lightning Bolt button). 2. Hear the 3-beep recall dial tone, and dial the number you want the call to be transferred to. 3. Once the 3rd party...

Article Id: 15176

Category: Basic Features & How To's

Phone Basic Features: Campus Phone Codes

Phone Basic Features: Campus Phone Codes These codes are for multi-line or single line phones. For additional questions, call the Service Desk at 578-3375. For a quick-reference for...

Article Id: 6956

Category: Basic Features & How To's

Phone Basic Features: Dialing Instructions

Note: As of May 2022, Authorization Codes are no longer required for dialing long distance. For questions regarding dialing in the LSU Teams platform, please see Microsoft Teams Telephony Frequently Asked Questions . Dialing...

Article Id: 6495

Category: Basic Features & How To's

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Phones & Voicemail: LSU Overview

General Information

Eligibility & Order Procedures